Blog Posts on on the production floor




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How To Get The Most Customer Support by 24/Se7en Online on Jul 29, 2012I often get amazed on how bad customers would treat Customer Support Representatives like me over the phone.   In my 9-years on the industry I have been cursed, called a number of names (loser,... [[ This is a content summary only. Visit my web...



On The Production Floor: 7 Hilarious Customer Interactions by 24/Se7en Online on Mar 29, 2011Note: The following post is not meant to make fun of people, but to show everyone that nobody is perfect and that we could all use a good laugh from time to time.   A big part of my job …... [[ This is a content summary only. Visit my web...



On The Production Floor: 7 Agents by Just Thinking Out Loud! on Feb 25, 2011Note: On the Production floor is a new category under Call center life, in which I will give a number of call center agents (in this case 7) a scenario and ask them what will they do in that situation.  All answers will be unedited except for a pers...



On The Production Floor: 7 Agents by 24/Se7en Online on Feb 25, 2011Note: On the Production floor is a new category under Call center life, in which I will give a number of call center agents (in this case 7) a scenario and ask them what will they do in that... [[ This is a content summary only. Visit my website for...