Blog Posts on insulting customers

On The Production Floor: 7 Agents by Just Thinking Out Loud! on Feb 26, 2011Note: On the Production floor is a new category under Call center life, in which I will give a number of call center agents (in this case 7) a scenario and ask them what will they do in that situation.  All answers will be unedited except for a pers...

On The Production Floor: 7 Agents by 24/Se7en Online on Feb 26, 2011Note: On the Production floor is a new category under Call center life, in which I will give a number of call center agents (in this case 7) a scenario and ask them what will they do in that... [[ This is a content summary only. Visit my website for...