Blog Posts on call center life
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Long Call by el toro bumingo on Apr 30, 2012Our AHT is 30 minutes and for us, a long call is more than an hour. Sometimes I really get unlucky and I get a long call that last for more than an hour. Just recently, I received a call that lasted more than 5 hours! The call started around 2:00 AM...
Nesting Agents by el toro bumingo on Apr 29, 2012(Picture taken from Call Center in the Philippines) A new wave of agents just came in on our floor -- welcome Wave 26!It's almost 6 months since I became a newbie agent (a.k.a. nesting agent). I was surprised with the tools and the way the tenured...
Typical Work Day by el toro bumingo on Apr 13, 2012April 12, 2012 -- 9:48 PM It's regular day at the office. I arrived 30 minutes before my shift time. My schedule for this week is 10PM-7AM and my rest days are Saturday and Sunday. I have already logged in to our online Bundy clock and already pulled...
Public Service: Job Fair at SM Cubao by el toro bumingo on Apr 13, 2012There is an ongoing Job Fair at the Cyberzone (Lower Ground Floor), SM Cubao. This started yesterday, April 13 and will last until today, April 14. Most of the employers that are present are call center companies like Convergys, Alorica, Sykes, Sitel...
27 Things We Do To Make Our Call Center Life More Exciting by el toro bumingo on Apr 12, 2012(Picture taken from Malayang Kwento) They often say that being in the call center means having a boring, routine job. It’s true! Sometimes being in the same account for more than 6 months tires a kolboy (call center agent). This is the period where...
15 Must-Have Software For Our Customers by el toro bumingo on Apr 8, 2012I've been a callboy (technical support agent) for 5 years now and it still surprises me that most of our customers don't use Firefox or Google Chrome. They're stocked to Internet Explorer and they don't explore the Internet or try other software to m...
Must-Have Software For Our Customers by el toro bumingo on Apr 8, 2012I've been a callboy (technical support agent) for 5 years now and it still surprises me that most of our customers don't use Firefox or Google Chrome. They're stocked to Internet Explorer and they don't explore the Internet or try other software to m...
13 Things I Wish My Customers Knew by el toro bumingo on Feb 10, 2012I currently work for an accounting software which caters to small and medium-scale businesses. I used to work with home users in DSL accounts and this is the first time that I’ve handle this type of customer. At first I thought they’ve be more ad...
Preoccupied by el toro bumingo on Jan 2, 2012Sorry for the lack of post in this blog. I’m currently preoccupied with two things: work and Sef. My current account is an accounting software. This January is tax season in the US and we’re expecting a huge volume of calls. That’s the reason...
Team Buildings by el toro bumingo on Nov 19, 2011I’m very sorry for the lack of updates on my blog. I’ve been busy as a bee the last few days. I attended 2 team buildings (November 16 and 18) at two different locations. The first one was at Joanne’s Hot Spring, Calamba, Laguna. It was not my...
