BPO Investments Outside US on Jan 29, 2012There's a lot of apprehensions about the House Bill (HB) No. 3596, the “Call Center and Consumers Protection Bill” in the US, that may affect the Philippine BPO industry. The measure aims to bring back call center jobs to the US, as it continues...
Aegis Launches New Building in Cebu on Oct 16, 2011Cebu City again welcomed a new infrastructure to its booming BPO industry: the new Aegis Tower- a P2-billion building located in within Cebu’s AsiaTown IT Park. Unlike other call centers that lease, Aegis actually purchased land to build their own...
APAC Customer Services to be acquired and merged with NCO Group on Jul 20, 2011One Equity Partners, the private investment arm of JPMorgan Chase & Co. will acquire 100% of APAC, through an all-cash transaction. Since One Equity is also the majority owner of NCO Group, Inc., the merging of the two BPOs will be imminent, as T...
Stellar Global will open new site in Eastwood on Jul 1, 2011Stellar Global is soon to open its newest site in Eastwood, Quezon City investing P200 million in this facility. It will be housed at the 22nd to 24th floors of the 34-storey MDC 100 Bldg. and also occupying a part of the ground floor for employee r...
Teleperformance in Cebu on Jun 23, 2011Another major BPO company establishes it presence in the Visayas as Teleperformance Cebu marks the company’s ninth site in the Philippines. The new site will be located in Ayala Business Park and will be equipped with sizable 1,000 workstations. Ac...
SM and Robinsons invests in more BPO buildings on May 30, 2011Pasay and Ortigas have become major BPO hubs in the Philippines and continuous development of these areas for BPO business occupancy is the proof. SM and Robinsons are erecting new buildings:SM Land Commercial Properties Group's TwoE-comCenter in Pas...
C3 / CustomerContactChannels in Fort Bonifacio on May 1, 2011I saw a full page ad in Manila Bulletin today about C3 or CustomerContactChannels, one of the newest BPOs to set foot here in the Philippines. And according to their website:"C3 provides a full range of customer contact management services for corpor...
Call Center Dictionary on Apr 23, 2011Absent - A phenomenon that occurs when you were not able to sleep during daytime.Salary - Force that motives you to go to work.Late - Happens when its raining and/or payday.13th month pay - The thing to wait for before resigning.ID - Something to con...
Convergys' new sites in Cebu and Baguio on Apr 9, 2011Convergys Philippines is expanding its operations through its new sites in Cebu and Baguio. Currently, CVG has more than 20,000 people across 13 facilities nationwide: eight in Metro Manila, three in Cebu City, one in Sta. Rosa, Laguna, and one in Ba...
Call Center Phobia? on Apr 3, 2011Phobia is defined in Wikipedia as an irrational, intense and persistent fear of certain situations, activities, things, animals, or people. Is there such a thing called "call center phobia"?I worked in a call center before that has a 10,000 pesos tra...
